Price, Shipping & Return Policies

Price

All prices shown are tax-inclusive.

Shipping

We use DHL for all shipments and delivery.

We ship to selected countries:

Afghanistan, Albania, Algeria, Andorra*, Angola, Antigua And Barbuda, Argentina,  Armenia, Aruba, Australia*, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape, Chile, China, Colombia, Cuba, Curacao (Netherlands), Verde, Cayman Islands (UK), Central African Republic, Chad, China*, Croatia, Comoros, Cook Islands, Costa Rica, Cote D’ivoire (Ivory Coast), Cuba, Curacao (Netherlands), Congo (Brazzaville), Congo (Kinshasa), Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Ecuador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guinea, Guyana, Haiti, Honduras, Hong Kong*, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle Of Man (UK), Israel, Italy, Jamaica, Japan, Jersey ( France), Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Netherlands,  Nepal, Nicaragua, Niger, Nigeria, New Zealand, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines*, Poland, Puerto Rico, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts And Nevis, Saint Lucia, , Saint Vincent And The Grenadines, Samoa, San Marino, São Tomé And Príncipe, Gabon, Saudi Arabia, Scotland, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sudan, Suriname, Sri Lanka, Swaziland, Switzerland, Sweden, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom (UK), United States (US) Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia And Zimbabwe.

* Available through exclusive distributors and/or authorized dealers.

For countries not listed here other than Thailand & USA, please contact us at info@mf3-ltd.hk. Information on MF3 authorised dealer may be available in your local area.

Orders placed after 5 pm or at the weekend (and Public Holidays) will be processed the next working day.

You will receive another email once your order has been shipped.

International shipping:

We estimate the delivery date to your country to be around 2 to 14 working days.

Shipping rates

Shipping charges are automatically calculated via DHL real time rates. The calculation is based on the weight, size and volume of the items, and the shipping destination.

Cancellation

We do not accept cancellation of orders once payment has been made. We do allow an exchange with products that have the same value as the purchased items.

Request for an exchange must be made within 1 day of payment via email: info@mf3-ltd.hk. Any request at a later date will not be entertained.

Return/ Refund Policy

No returns or refund will be entertained.

Product Replacement Policy

You are entitled for product replacements in these circumstances:

Defective manufacturing

  • This is applicable for defective goods by manufacturer’s error or incorrect product shipped only.
  • To be eligible for a replacement, you must provide proof of purchase and photo evidence in the event of a defective product.
  • All products must be returned, unused, in its original packaging, with all the appropriate paperwork and accessories (where applicable).

Items lost in shipment

  • For unreceived goods, you must contact us immediately if our products have not arrived at the estimated time of delivery. Cases of unreceived goods will be subjected to our investigation.

Replacement will be of the same item only.

Send your details to: info@mf3-ltd.hk

As a note, we engage the services of a trusted third-party vendor shipping to ensure all products are inspected and securely packaged before delivery.

Customs Clearance

As the importer, you bear sole responsibility for the clearance of the goods and any issues that may arise from an inspection or hold. The consignee of the shipped items is taken as the importer in any case.

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